London Aroma Returns Policy

Effective Date: 1st May 2024

At London Aroma, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility for Returns

  • Items must be unused and in the same condition that you received them.
  • Items must be in the original packaging.
  • Proof of purchase is required (e.g., receipt or order confirmation email).

Return Window

  • You have 30 calendar days from the date you received your item to request a return.

Process for Returns

  1. Initiate a Return

    • Contact our customer service team at info@londonaroma.co.uk with your order number and reason for return.
    • We will provide you with a return authorization and instructions on how to return your item.

  2. Shipping

    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

  3. Inspection and Approval

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Approval

  • If your return is approved, we will process your refund to the original method of payment.
  • Refunds will be processed within 7 days.

Non-Refundable Items

  • Sale items are non-refundable.
  • Gift cards are non-refundable.

Exchanges

Damaged or Defective Items

  • If you receive a defective or damaged item, please contact us within 7 days of receiving the item to arrange for a replacement.

Exchange Process

  • If you need to exchange an item, follow the return instructions and specify that you would like an exchange.

Exceptions

Non-Returnable Items

  • Certain items are non-returnable for hygiene and safety reasons, such as used candles.

Contact Us

If you have any questions about our returns policy, please contact us at:

  • Email: info@londonaroma.co.uk
  • Phone: 07398078536

Thank you for shopping with London Aroma Candle!